Contact The Support Team

When contacting support, please provide the following details:

• Customer Name
• Project or Application name where applicable
• The name of the primary contact for the support call
• Product and version number that the call is being reported against
• The environment in which the issue occurs (Development, Test or Live)
• The priority level against which the call should be logged (please see Support Prioritisation Guidelines)
• A brief summary of the problem
• A detailed description of the problem

Secondary Support

In the event of a failure to access the primary Sword Ciboodle telephone support number, and a support call needs to be raised, please call one of the following numbers