Contact the Support Team

  Online: Raise a Support Call (must be logged in)
 
  Telephone: +44 (0) 141 533 4099
  Email: productsupport@sword-ciboodle.com

 

When contacting support, please provide the following details:

  • Customer Name
  • Project or Application name where applicable
  • The name of the primary contact for the support call
  • Product and version number that the call is being reported against
  • The environment in which the issue occurs (Development, Test or Live)
  • The priority level against which the call should be logged (please see Support Prioritisation Guidelines)
  • A brief summary of the problem
  • A detailed description of the problem

 

 

Secondary Support

In the event of a failure to access the primary Sword Ciboodle telephone support number, and a support call needs to be raised, please call one of the following numbers:

  • Primary Support Engineer: +44 (0) 7720 347706
     
  • Secondary Support Engineer: +44 (0) 7714 239267